Returns & Exchanges
At Heliosmeds, we prioritize your satisfaction and strive to ensure every order meets our high quality standards. If you are not completely satisfied with your purchase, you may initiate a return or exchange within 30 days of delivery.
Initiate Your Request
Contact our dedicated support team via email or through our online portal with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original, unopened packaging, ensuring that all safety seals are intact and including a copy of your authorization form.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.
Receive Your Refund
Once our warehouse inspects and approves the returned items, your refund or exchange will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing